Terms & Conditions
Our Right to Cancel
Although we do not foresee this issue occurring, we will not tolerate any form of harassment towards our staff from any customer or third party. We reserve the right to cancel a contract with no refund if we are the recipient of any unreasonable or inappropriate conduct such as threats.
UK Hosting & Domain Ownership
Our web hosting service is located within the United Kingdom, but we cannot guarantee an uninterrupted service due to factors beyond our control. Any losses caused by an interruption to service are not our responsibility and will not be covered.
Invoices will be sent 14 days prior to the renewal date of the hosting. Late payment may be subject to additional charges.
We retain all rights to the design of the website which will be protected under copyright. You are free to move to another host and have the option to purchase the copyright in order to move the website. Please contact us for more information.
The domain name will be registered by us, but will remain the property of the client and can be transferred should you choose to leave us. All related costs will be met by the client if you wish to transfer your domain away from us.
EatCookie reserves the right to revise and amend an initial quote to a customer where needed.
In order to speed things up when building the website, please submit all material digitally. This includes images and text.
EatCookie will not be liable for any copyright infringements caused by the client.
Any original photography work carried out by us remains our property and cannot be used without prior consent from us.
We cannot be held responsible for anything seen to be adversely affecting your business operation, such as sales or profitability, which may be claimed as a direct result of the service offered by EatCookie.
If your website is to be hosted and managed by us, we will provide you with a cost for building the website and the monthly maintenance fee.
50% of the building fee will be required to book in the work with the remaining 50% paid upon completion.
When paying the second instalment you are agreeing to all design work on your website. Any changes requested after this payment will be chargeable.
All invoices must be paid within 7 days of them being sent. If payment is not made you may incur a charge or disruption to your service.
Any time frames agreed by us and you do not include time awaiting payment or necessary files to continue work.
If you are contracting us to build a website you will be hosting elsewhere, as above, we will provide you with a quote and will require 50% of the balance paid upfront to guarantee the work.
The remaining 50% is payable upon completion of the work. Only when final payment has been made do you fully own the website.
The balance must be cleared before the website is released for transfer.